Recipient is unable to receive SMS (Bulk SMS)
Have sent out SMS from the Bulk SMS system but recipient is unable to receive the SMS.
– Might be due to invalid mobile number
– Telco might be experiencing delay in delivery
Kindly check on the transaction by following the steps below
STEP 1: Login into your SMS account
STEP 2: After login, go to Report, then Campaign History
STEP 3: Select “Date From”
STEP 4: Click Search
STEP 5: Click on the Blue Colour Magnificient glass button
If the status is Fail, kindly ensure that your mobile number is valid. Eg, if your mobile number is 0121234567, you need to send as 60121234567.
If the status is Pending, it means that we have sent the SMS to Telco for delivery. Telco may experience delay in delivery your SMS.
If the status is Success, please submit a ticket to Support Team with the affected mobile number and date of sending us to check further.
If it is none of the above, kindly issue a ticket to Support Team with the date and the affected mobile number for us to check.